Thank you for choosing us as your massage and bodywork provider. In order to provide the best
service possible to our clients, we have implemented the following policies:

Cancellation & No Show Policy

We require at least 24 hours notice to cancel an appointment. Clients who cancel an appointment
with less than 24 hours notice will be billed 50% of the price of the scheduled service. Clients
who do not show up for a scheduled appointment or notify us in advance will be billed for the full
price of the scheduled service. We understand that emergencies and illnesses can arise, therefore
last minute cancellations due to things such as verifiable emergencies, illnesses or inclement
weather will generally not result in any missed session charges, however this is to be determined
at the practitioner’s discretion.

Late Arrival Policy

All scheduled appointments will end at the scheduled ending time in order for us to stay on
schedule. Clients who arrive late to their scheduled appointment will be charged for the full
session and will not receive a time extension. For your first appointment, please arrive 15 minutes
prior to your scheduled appointment time to allow time to complete the Client Intake Form. For all
other appointments, please arrive 5 minutes before your scheduled appointment time to allow
time to undress and get on the table to enjoy a relaxed and unhurried experience.

Massage Termination

Only professional massage and bodywork services for relaxation or therapeutic purposes are
offered at this massage practice. Massage services will be terminated immediately in the event of
inappropriate conduct of any kind. This includes harassment, threatening speech or behavior,
sexual advances or requests, or disrespectful actions or language. A session will not be
conducted if the client is under the influence of drugs or alcohol. If the massage is terminated for
any of these reasons, full payment for the scheduled session is still required.

Draping Policy

Clients will be appropriately draped with a sheet and/or towel at all times during their massage.
Only areas of the body that are currently being treated will be exposed. The breast and genital
areas will always remain draped and are never massaged.